I took the lead on this one.
Apparently our bags were still in the Dulles Airport and the cheerful little customer service gal (in true "Meet The Parents" fashion) was happy to inform me that our luggage would arrive the next afternoon and that they would gladly bring it to us when it arrived. The only problem was we were going back to Durango the next morning and then leaving to London the next day. She said she “would see what she could do.”
We left Albuquerque the next morning with the assurance of our perky customer service specialist that our luggage would be waiting our arrival in Durango that afternoon. (as Ben Stiller would say "You people suck at checking bags.") Well guess what – it wasn’t there and not only was it not there, it wasn’t anywhere! Remarkably United’s tracking system for lost bags was “down” but “Raj” the friendly customer service specialist assured me that the system “should be running very perfectly in a hour or two and I should just wait very patiently.” Once again it was crunch time – we were leaving for London the next day and here it was 5:00 p.m. and no luggage. After several encouraging phone calls from numerous family members, we came to the conclusion that “it was just stuff right? Right?”